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Administrative Office Technology I - 8212110

Class Assignments

Welcome to Administrative Office Technology I at Lakeland High School. This course is designed to assist with administrative and general office duties in a support capacity. This course explores and expands the core competencies in the areas of personal and professional development and promotes application of higher level office procedures tasks and communications skills through the use of technology. After successful completion of Administrative Office Technology 1 and Business Software Applications 1, students will have met Occupational Completion Point - Data Code B, FRONT DESK SPECIALIST. - SOC Code 43-1011.02.

Florida Department of Education
STUDENT PERFORMANCE STANDARDS

Secondary Course Number:  8212110
Course Title: Administrative Office Technology I
Course Credit: 1

INFORMATION SYSTEMS

01.0  DEMONSTRATE KNOWLEDGE, SKILL, AND APPLICATION OF INFORMATION SYSTEMS TO ACCOMPLISH JOB OBJECTIVES AND ENHANCE WORKPLACE OP PERFORMANCE.  APPLY ERGONOMIC PRINCIPLES APPLICABLE TO THE CONFIGURATION OF COMPUTER WORKSTATIONS-The student will be able to:
01.07 Enhance proficiency with touch keyboarding skills (speed and accuracy to enter and manipulate data.HE.A.1.4) (HE.B.1.4)
01.10 Use communications and networking to perform tasks and solve    problems in business environments. (LA.A.2.4) (LA.B.1.4) (LA.B.2.4)

WORKPLACE COMMUNICATIONS

02.0  USE TECHNOLOGY TO APPLY AND ENHANCE COMMUNICATION SKILLS IN TECHNICAL READING, WRITING, SPEAKING, LISTENING, AND VIEWING—The student will be able to:
02.10 Use job specific terminology if training for specialized support fields (e.g., construction, education, real estate) or use advanced business vocabulary. (LA.A.1.4) (LA.B.1.4) (LA.C.1.4)
02.11 Integrate all forms of communication in the successful pursuit of a secretarial career. (LA.A.1.4) (LA.B.1.4) (LA.B.2.4) (LA.C.1.4)

03.0  USE TECHNOLOGY TO APPLY AND ENHANCE COMMUNICATION SKILLS IN TECHNICAL READING, WRITING—The student will be able to:
03.10 Discuss communication systems - cultural, organizational, technological, and interpersonal. (LA.A.1.4) (LA.B.2.4) (LA.C.3.4)
03.11 Write complex executive level business communications. (LA.B.1.4) (LA.B.2.4)

MANAGEMENT

07.0  PRACTICE QUALITY PERFORMANCE IN THE LEARNING ENVIRONMENT AND THE WORKPLACE—The student will be able to:
07.05 Discuss performance evaluation methods and instruments used to assess employee progress and performance. (LA.C.1.4) (LA.C.3.4)

08.0  INCORPORATE APPROPRIATE LEADERSHIP AND SUPERVISION TECHNIQUES, CUSTOMER SERVICE STRATEGIES, AND STANDARDS OF PERSONAL ETHICS TO ACCOMPLISH JOB OBJECTIVES AND ENHANCE WORKPLACE PERFORMANCE—The student will be able to:
08.04 Develop and implement a plan for maintaining quality service and production in a workplace, business, or learning environment. (LA.C.1.4) (LA.C.3.4) (HE.B.1.4)
08.05 Facilitate focus group discussions regarding service, supervision, and ethical considerations that impact the workplace, business, or learning environment. (LA.C.1.4) (LA.C.3.4)
08.06 Discuss the main causes of accidents in the office and identify preventive measures. (LA.C.2.4) (LA.C.3.4) (HE.B.1.4)
08.07 Discuss the role of agencies that establish and monitor health and safety standards (e.g., OSHA) and discuss standards established by these agencies. (HE.A.1.4) (HE.B.1.4)
08.08 Discuss the responsibilities organizations have to their employees (e.g., Right to Work laws, risk management). (HE.B.1.4) (SS.B.2.4)

JOB READINESS AND CAREER DEVELOPMENT

11.0  INCORPORATE KNOWLEDGE GAINED FROM INDIVIDUAL ASSESSMENT AND JOB/CAREER EXPLORATION TO DESIGN AN INDIVIDUAL CAREER PLAN THAT REFLECTS THE TRANSITION FROM SCHOOL TO WORK, LIFELONG LEARNING, AND PERSONAL AND PROFESSIONAL GOALS—The student will be able to:
11.08 Plan ethical, political strategies to achieve goals and advance careers. (SS.C.1.4) (SS.C.2.4) (SS.D.2.4)

HUMAN RELATIONS/INTERPERSONAL SKILLS

12.0  DEMONSTRATE HUMAN RELATIONS/INTERPERSONAL SKILLS APPROPRIATE FOR THE WORKPLACE—The student will be able to:
12.03 Develop professional workplace relationship skills both internally and externally to include team building, group dynamics, and conflict resolution. (LA.C.1.4) (LA.C.2.4) (LA.C.3.4)

ADMINISTRATIVE OFFICE PROCEDURES

13.0  PERFORM OFFICE FUNCTIONS AND RESPONSIBILITIES TO ACCOMPLISH JOB OBJECTIVES AND ENHANCE WORKPLACE PERFORMANCE—The student will be able to:
13.04 Apply the use of information management tools (e.g., calendars, ticklers, schedulers) to develop and coordinate distribution of work. (LA.B.1.4) (LA.B.2.4)
13.05 Maintain equipment and supplies. (HE.A.1.4)
13.06 Perform financial functions (e.g., payroll, invoices, bank deposits, travel vouchers). (MA.A.1.4) (MA.A.2.4)
13.07 Transcribe machine dictation. (LA.B.1.4)
13.08 Perform specialized records management functions. (LA.B.2.4)
13.09 Determine the most efficient method to send mail (e.g., fax, e-mail, external/internal courier systems, U.S. mail). (LA.A.1.4)

WORK-BASED LEARNING

20.0  PARTICIPATE IN WORK-BASED LEARNING EXPERIENCES—The student will be able to:
20.01 Participate in work-based learning experiences in the secretarial field. (LA.B.2.4) (LA.C.1.4) (LA.C.3.4) (LA.D.1.4)
20.02 Discuss the use of technology in the secretarial field. (LA.C.3.4) (LA.D.1.4)